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Welcome to Alberto Torresi Sale Store. These Terms and Conditions govern your use of our website, luxeshoesshop.com, and your purchase of premium Italian footwear. By accessing our site and making a purchase, you agree to abide by these terms. We encourage you to read them carefully to understand your rights and responsibilities, as well as ours.
At Alberto Torresi, we are dedicated to providing an exceptional experience that mirrors the sophistication and craftsmanship of our products. Our policies are designed with transparency and care, ensuring that every interaction with our brand is seamless and trustworthy.
1. User Obligations and Responsibilities
As a user of our website, you agree to:
- Provide accurate and complete information when creating an account or placing an order.
- Use the website only for lawful purposes and in a manner that does not infringe on the rights of others.
- Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
- Comply with all applicable laws and regulations in your jurisdiction when using our site.
- Refrain from uploading malicious content or engaging in activities that could disrupt the website’s functionality.
Failure to adhere to these obligations may result in the termination of your account or access to our services.
2. Product and Service Description
Alberto Torresi Sale Store specializes in premium Italian footwear, including styles such as Boots, Casual Shoes, Formal Shoes, Lace Ups, Monk Straps, Mules, Sandals, Slippers, and Sneakers. Our collections are crafted with meticulous attention to detail, reflecting the elegance and durability of Italian design.
- Product Availability: All items are subject to availability. We reserve the right to discontinue products without prior notice.
- Product Images: We strive to display accurate images and descriptions, but slight variations may occur due to screen settings or craftsmanship details.
- Customization: Customized or personalized footwear (e.g., special sizing) is available but may be non-returnable as per our Returns Policy.
3. Order and Payment Terms
When you place an order with Alberto Torresi, you agree to the following terms:
- Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email with order details.
- Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and your financial information is encrypted.
- Shipping:
- Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
- Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.
- Order Cancellation: You may cancel an order within 24 hours of placement by contacting us at [email protected]. After this period, orders cannot be canceled as processing begins.
- Taxes and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
4. Returns, Exchanges, and Refunds
We aim for your complete satisfaction. Our returns and exchanges policy is designed to be transparent and fair:
- Timeframe: Returns and exchanges are accepted within 15 days of receiving your order.
- Conditions: Items must be in original, unworn condition with all tags and packaging attached. A proof of purchase is required.
- Non-Returnable Items: Customized footwear, final sale items, and products showing wear or damage are not eligible for return.
- Process:
- Contact us at [email protected] with your order details and reason for return.
- We will provide a Return Authorization Number and instructions within 2 business days.
- Ship the item to the provided address using a trackable service.
- Refunds are processed within 5-10 business days for credit/debit cards and 3-5 days for PayPal. Original shipping costs are non-refundable.
- Defective or Incorrect Items: Contact us immediately for a prepaid return label and expedited replacement.
5. Intellectual Property
All content on this website, including logos, text, images, and product designs, is the intellectual property of Alberto Torresi Sale Store and protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission. Unauthorized use may result in legal action.
6. Limitation of Liability
Alberto Torresi Sale Store strives to provide accurate information and reliable services, but we are not liable for:
- Delays or failures in delivery due to unforeseen circumstances (e.g., customs, weather, or carrier issues).
- Minor variations in product color or design due to manufacturing or digital display.
- Indirect damages arising from the use or inability to use our products or website.
Our total liability for any claim related to your purchase shall not exceed the product’s purchase price.
7. Privacy and Data Protection
We value your privacy and handle your personal data in accordance with applicable laws. For details, please refer to our Privacy Policy, which outlines how we collect, use, and protect your information.
8. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the United States, specifically the state of Florida. Any disputes shall be resolved through amicable negotiation or in the courts of Miami, US.
9. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site after changes constitutes acceptance of the revised terms.
10. Contact Information
For questions about these Terms and Conditions, shipping, returns, or any other concerns, please contact us:
Email: [email protected]
Response Time: Within 2 business days
Store Address: 4995 Golden Street, Miami, US 33169
Thank you for choosing Alberto Torresi Sale Store. We are committed to providing you with a refined and trustworthy shopping experience, reflecting the premium standards of our Italian-crafted footwear.