At Alberto Torresi Sale Store, we understand that the journey of our premium Italian footwear doesn’t end when it leaves our workshop. Just as we craft each pair with meticulous attention to detail, we’ve designed our shipping and returns processes to reflect the same sophistication and care that defines the Alberto Torresi experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days from the date of purchase. During this time, our team carefully inspects, prepares, and packages your premium Italian footwear to ensure it arrives in perfect condition.
Shipping Methods & Timeframes
We offer two shipping options to accommodate your needs:
| Shipping Method | Carrier | Cost | Delivery Time | Notes |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Trackable service with reliable delivery |
| Free Shipping | EMS | Free for orders over $50 | 15-25 business days after shipment | Economical option for budget-conscious customers |
Please Note: We ship globally with the exception of some Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your Alberto Torresi purchase. Our returns process has been thoughtfully designed to ensure your experience remains as refined as our footwear collection.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This generous timeframe allows you to properly assess the fit, comfort, and quality of your premium Italian footwear.
Return Conditions
To be eligible for a return or exchange, your item must meet the following conditions:
- Items must be in original, unworn condition
- All original tags must be attached
- Items must be in their original packaging
- A copy of the original receipt or proof of purchase is required
Non-Returnable Items
Based on our commitment to quality standards and product integrity, the following items cannot be returned or exchanged:
- Customized or personalized footwear (including special sizing or modifications)
- Final sale items (clearly marked during purchase)
- Items that show signs of wear or damage not related to manufacturing defects
- Products without original packaging or tags
Return & Exchange Process
Contact our customer service team within 15 days of receiving your order at [email protected]. Please include the following information in your request:
- Order Number
- Order Date
- Product(s) to Return (including product name and SKU if available)
- Reason for Return/Exchange (size issue, style preference, defect, etc.)
- Preferred Resolution (refund or exchange for specific product/style/size)
- Your Full Name, Email Address, and Contact Number
Once we receive your request, we’ll email you a Return Authorization Number and detailed instructions within 2 business days. Please do not ship items back without this authorization.
Carefully package the items in their original box, include all documentation, and ship to the address provided in your return instructions. We recommend using a trackable shipping service for your protection.
Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once the inspection is complete.
Refund Information
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after return approval | Original payment method |
| PayPal | 3-5 business days after return approval | Original PayPal account |
Note: Original shipping costs are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Exchange Process
If you’re requesting an exchange for a different size or style:
- Follow the same return process outlined above
- Specify your preferred exchange item in your return request
- We’ll ship your new item once we receive and process your return
- You’ll receive tracking information for your exchange shipment
Defective or Incorrect Items
If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.
International Returns
For our global customers outside the United States:
- Return shipping costs are the responsibility of the customer
- Customs duties and taxes for returned items are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Contact Our Customer Service Team
For any questions about our shipping or returns policies, or to initiate a return:
Email: [email protected]
Response Time: Within 2 business days
Store Address: 4995 Golden Street, Miami, US 33169
We approach every aspect of your Alberto Torresi experience with the same attention to detail that defines our Italian-crafted footwear. Your satisfaction remains our highest priority, reflecting the premium standards that distinguish the Alberto Torresi collection.