At Alberto Torresi Sale Store, we understand that finding the perfect fit is essential when selecting premium Italian footwear. Just as we craft each pair with meticulous attention to detail, we’ve designed our returns process to be equally refined and customer-focused.

Our Commitment to Your Satisfaction

We want you to be completely satisfied with your Alberto Torresi purchase. If for any reason you’re not entirely happy with your order, we’re here to help with a returns process that reflects the same sophistication and care embodied in our footwear collection.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This generous timeframe allows you to properly assess the fit and quality of your premium Italian footwear.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Items must be in original, unworn condition
  • All original tags must be attached
  • Items must be in their original packaging
  • A copy of the original receipt or proof of purchase is required

Non-Returnable Items

Based on our product analysis and commitment to quality standards, the following items cannot be returned or exchanged:

  • Customized or personalized footwear (including special sizing or modifications)
  • Final sale items (clearly marked during purchase)
  • Items that show signs of wear or damage not related to manufacturing defects
  • Products without original packaging or tags

Return & Exchange Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information:

RETURN/EXCHANGE REQUEST TEMPLATE Subject: Return/Exchange Request – Order #[Your Order Number] Dear Alberto Torresi Customer Service Team, I would like to request a return/exchange for my recent purchase. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) to Return: [Product Name(s) and SKU if available] – Reason for Return/Exchange: [Please specify: Size Issue, Style Preference, Defect, etc.] Preferred Resolution: [ ] Refund [ ] Exchange for [Specific Product/Style/Size] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Contact Number: [Your Phone Number] I confirm that the item(s) are in original condition with all tags attached and packaging intact. Thank you for your assistance. Sincerely, [Your Name]

Step 2: Receive Return Authorization

Once we receive your request, we’ll email you a Return Authorization Number and detailed instructions within 2 business days. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the items in their original box, include all documentation, and ship to the address provided in your return instructions. We recommend using a trackable shipping service.

Step 4: Return Processing

Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once the inspection is complete.

Refund Information

Refund Timeline

Payment Method Processing Time Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB) 5-10 business days after return approval Original payment method
PayPal 3-5 business days after return approval Original PayPal account

Shipping Cost Refunds

Original shipping costs are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Process

If you’re requesting an exchange for a different size or style:

  1. Follow the same return process outlined above
  2. Specify your preferred exchange item in your return request
  3. We’ll ship your new item once we receive and process your return
  4. You’ll receive tracking information for your exchange shipment

Defective or Incorrect Items

If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

International Returns

For our global customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Contact Our Customer Service Team
For any questions about our returns policy or to initiate a return:
Email: [email protected]
Response Time: Within 2 business days

We approach every return with the same attention to detail that defines our Italian-crafted footwear. Your satisfaction remains our highest priority, reflecting the premium standards that distinguish the Alberto Torresi experience.