FAQ

Alberto Torresi specializes in premium footwear for fashion-forward individuals. Our collection includes:

• Formal Shoes & Lace Ups
• Monk Straps
• Boots
• Casual Shoes
• Sneakers
• Sandals & Slippers
• Mules
• Our exclusive Magic Tansmith collection

We offer separate collections for both MEN and WOMEN, ensuring sophisticated options for every style preference.

Our footwear represents the perfect fusion of Italian craftsmanship and contemporary design. Each pair undergoes rigorous quality verification, featuring premium materials, attention to detail, and exceptional comfort. We maintain strict quality standards to ensure every shoe meets our premium craftsmanship expectations before dispatch.

Currently, we offer our premium footwear in standard widths that accommodate most foot types. Our designs incorporate thoughtful construction to ensure comfortable fit across various foot shapes. For specific fit concerns, please contact our customer service team who can provide detailed sizing guidance.

You can create an account during the checkout process by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Orders enter our processing system quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t yet entered the shipping process.

Click on the “Forgot Password” link on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

To accommodate our global clientele, we accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with industry-standard encryption to protect your financial information.

Absolutely. We employ robust security measures to protect your sensitive information. Our payment processing systems are PCI-compliant, and we never store your complete payment details on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card details, or security checks by your bank. Please verify your information and try again, or contact your financial institution if the issue persists. You’re also welcome to try an alternative payment method.

We offer two premium shipping options designed for your convenience:

All orders require 1-2 business days for processing and quality verification before dispatch. We take this time to ensure every pair of Alberto Torresi shoes meets our premium craftsmanship standards before beginning its journey to you.

We proudly serve customers across the globe, bringing our premium footwear to fashion enthusiasts everywhere. Please note that while we strive for worldwide accessibility, we currently cannot ship to certain Asian countries and select remote locations due to logistical constraints. During checkout, our system will automatically confirm if we can deliver to your address.

Yes, you will receive tracking information via email once your order is dispatched. This allows you to monitor your package’s journey from our facility to your doorstep.

Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. While we work with reliable carriers and provide accurate estimates, international shipping can occasionally experience delays. If your order is significantly overdue, please contact us with your order number for assistance.

Your satisfaction is our priority. We offer a 15-day return policy from the date of receipt. If your Alberto Torresi shoes don’t meet your expectations, you may return them in original condition with all packaging and tags intact for a refund or exchange.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide detailed instructions and a return authorization if applicable.

For hygiene reasons, we cannot accept returns on worn footwear unless there is a manufacturing defect. All returned items must be in original condition with all tags attached and original packaging.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your financial institution’s processing time.